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Hospitality Training

Through our partnership with the American Hotel & Lodging Association, VRLTA members are able to access the best in training and education opportunities in our indsutry. The American Hotel & Lodging Educational Institute (AHLEI) has worked to provide hospitality organizations and schools with quality resources to train, educate, and certify hospitality professionals.

AHLEI administers 20-plus professional certification programs for all levels of one’s hospitality career, from line-level to general manager, as well as for educators and hospitality suppliers. With training and certification in guest service (the Certified Guest Service Professional) and six certifications for front-line employees, AHLEI also offer workforce development agencies strong foundational programs to start new employees on a career in hospitality.​

AHLEI has vast array of training programs, with dozens of in-person and online options ranging from safety and cleanliness to leadership and financial management. ​

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Explore certification exams for every experience level, from front-line staff to department executives. These exams will help your staff meet industry standards. ​

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Explore certifications meant for hospitality educators, such as our Certified Hospitality Instructor program or the Certified Hospitality Educator (CHE®) certification.
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Guest Service Gold® Training

It only takes one negative online review to hurt your business’s reputation, especially for tourism destinations. Guest Service Gold® Training Opportunities demonstrates how to provide a level of guest service that leaves a lasting positive impression on your guests, inspires your coworkers, and enhances your job! It is recommended for use in every workforce program, to develop the solid guest service skills that are critical in the hospitality industry. Click the two versions of the course below to learn more.
Guests With Disabilities

Elements of Service: Serving Guests with Disabilities

According to a 2022 MMGY study, people with mobility disabilities travel at the same rate as the general population and generate $58.2 billion in annual tourism revenue.

This online learning program is designed to train guest-facing hotel employees in best practices for serving guests with physical disabilities (including vision, hearing and mobility impairments). Learners are presented with a variety of service situations for guests with disabilities, where uninformed actions can cause distress or even danger.

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Sexual Harassment Prevention for Hospitality:

Sexual Harassment Prevention in the Hospitality Industry is an interactive training program to address and help prevent sexual harassment and the harmful impact it has on individuals and businesses. Developed specifically for our unique industry, this modern, engaging course features scenario-based learning and focuses on the impact to individuals and emphasizes the responsibility each employee has to maintain a respectful and inclusive workplace.

Understanding Unconscious Bias for Hospitality:

Welcoming all kinds of people is the heart of hospitality, but unconscious bias on the part of employees, managers, or guests can damage your business’s reputation or ability to retain workers.​ Understanding Unconscious Bias, a new training suite developed in conjunction with the Multicultural Foodservice & Hospitality Alliance (MFHA) and industry professionals, shines a light on this issue with realistic scenarios meaningful to your staff — the managers and employees in the hospitality industry.

Hospitality Manager Training Series

The Hospitality Manager training series is a new, self-paced, online curriculum that supports lodging managers in building successful teams and running profitable establishments. Discover the tools you need to build a positive workplace culture, align day-to-day operations with organizational goals, and learn new tactics to connect with employees.
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